Terms and Conditions


1.1 The terms and conditions indicated below constitute the CONTRACT that regulates between you, USER and/or CLIENT, and Aitana Villamañán, indistinctly, by itself or through the "Aitana Villa" brand, the relationship, conditions of purchase, access, registration, navigation, download and use of each and every one of the web pages located under the domain www.aitanavillaknits.com and its respective subdomains and subdirectories that are owned by Aitana Villamañán (hereinafter, "Aitana Villa" , www.aitanavillaknits.com, “Virtual store” or “Website”)

1.2 Please read this document carefully before accessing or using our website. In it you will find the conditions that regulate the conditions of purchase, use and navigation of this Website, as well as the rights and obligations of both parties, information on the procedures of the purchase process and the conditions of use, among other issues. By accessing, using any part of the site and/or purchasing something from us, you are participating in our “Service” and are agreeing to the Terms of Service. If you do not agree to all the terms and conditions of this Agreement, then you should not access the Website or use any of the Services. If the Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

1.3. In turn, we inform you that these Conditions comply with the provisions of current legislation on the matter.

1.4 We reserve the right to change the Terms and Conditions governing the Website and the Products. Any modification of the Terms and Conditions will apply to all new orders once it has been included in the text of these Terms and Conditions and has been published on the Website. Periodically consult the Terms and Conditions published on the Website in order to ensure that you know and comply with the provisions of the current version.

1.5 Throughout the site, the terms “we”, “us” and “our” refer to Aitana Villa. In case of doubts about these terms and conditions, about the Products or about the Website, write to us at the email address info@aitanavillaknits.com


2.1. These General Conditions are mandatory for both parties. The USER and/or CLIENT will be bound by each and every one of these General Conditions without any type of reservation when acquiring and/or contracting any product or any service from the Website, being their obligation and responsibility to read them previously.

2.2. During the course of your order, prior to authorizing payment, the USER and/or CLIENT must accept these General Conditions. If you are not satisfied with them, do not continue with the contracting or purchasing process, since such conditions will apply to you in any case.


3.1 There are additional Notices and Disclaimers applicable to the use of the virtual store. By agreeing to these terms and conditions, you are also agreeing to the Notices and Disclaimers. We strive to ensure that all information on the Website, including descriptions of our Products and prices, is accurate and correct at all times. However, we may make mistakes. We will try to resolve any error in the information offered in the Virtual Store as soon as possible and, in the event that we consider that an error has affected any of your Product purchases, we will try to notify you. However, since we follow these steps, we will not be responsible to you for any errors that may exist in the Virtual Store. We are not responsible if the information available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without first consulting more accurate, complete, or timely information.

3.2 You must take into account that it is different to buy products on the Internet than to buy in a physical store. We have made an effort to display the colors and images of our products, in the store, with the highest possible color accuracy, however, you should consider that the colors of the Products that are displayed on the Website depend on many factors, including your display settings.

3.3 Product availability: The selection of products offered on www.aitanavillaknits.com is valid as long as the products are visible on the Website. All product orders are subject to product availability.

3.4 All delivery times calculated and provided on the Website or by email are approximate.

3.5 You also undertake to provide us with your email address, postal address and/or other contact information in a true and correct manner and you agree that we may use this information to contact you if necessary. You are responsible for ensuring that your login details, password and other information relating to your account are kept confidential at all times.

3.6 By placing an order through this Website, you warrant to us that you are over 18 years of age and have the legal capacity to enter into binding contracts.

3.7 We reserve the right to withdraw any Product from this website at any time and/or to remove or modify any material or content on this website. We will not be liable to you or to any third party for the removal of any product from this website, removal or modification of any material or content on the website.

3.8 We reserve the right to refuse service to anyone, for any reason, at any time. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We reserve the right to limit the quantities of products or services that we offer. All product descriptions or product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any product or service offer made on this site is void where prohibited.


All content published on the Website and especially the designs, texts, graphics, logos, icons, buttons, as well as the software, trade names, trademarks or industrial drawings and any other signs susceptible to industrial and commercial use are subject to intellectual and industrial property rights of Aitana Villamañán or third party owners thereof who have duly authorized their inclusion on the website. In no case will it be understood that any license is granted or that said rights are waived, transferred, transferred, in whole or in part, nor is any right or expectation of right conferred, and especially, of alteration, exploitation, reproduction, distribution or public communication on said contents without the prior express authorization of Aitana Villamañán or the corresponding owners.


5.1 The prices published on www.aitanavillaknits.com are in Euros and are valid except for typographical errors. All prices include VAT applicable on the day of the order, any change in the VAT rate will be automatically applied to the prices of the products on sale at www.aitanavillaknits.com

5.2 The price of the PRODUCT will be the one expressly included on the Website and will be detailed throughout the online purchase process, being voluntarily accepted by the USER and/or CUSTOMER. The total price that the USER and/or CUSTOMER will pay includes the price of the product plus the corresponding VAT (at the rate in force on the billing date) and shipping costs.

5.3 The prices of our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of the content) at any time without prior notice. We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.


6.1 The purchase within the Website will follow an automatic process that will begin through the request of the USER and/or CLIENT with the prior and express acceptance of these conditions stated on the aforementioned website.

Effects: The purchases or contracts made on the Website will take full effect, after the acceptance of the USER and / or CLIENT of these Conditions when the acceptance is given and the payment is formalized. In turn, a summary of the purchase or contract will be sent to the USER and/or CLIENT once it has been made, in the sense of the provisions of article 28 of the Law on Services of the Information Society and Electronic Commerce (LSSICE ).

6.2 You will be making an offer to purchase a product by completing the online store step-by-step process set out below:

Add a product to the shopping cart

Payment process

Order confirmation

Your Order is only an offer to purchase our Products and does not create a binding contract until we have accepted it.
When we receive your Order, we will send you a confirmation of receipt of your Order to the email address you provided when placing your Order. In this e-mail we will indicate the Order number, and the data of the Products requested. Keep in mind that the purpose of this e-mail is none other than to confirm that we have received your order; it is not an acceptance of your offer to purchase our Products.
Before accepting any offer, we must receive full payment of both the amount of the Products and the shipping costs by any of the means chosen for you.
The offers you make to purchase products may only be considered accepted when we ship the product and notify you by email that the Order has been sent with the details of each product. We reserve the right to reject any offer made on Orders before accepting them. In the event that a product is not available, an informative email will be sent to you and we will not include the data of said product in the Order shipment notification. Products that are not available will not be included in the contract of the products shipped.
In accordance with current regulations, any purchase made through the website will be subject to Value Added Tax (VAT). VAT will be included in the total price to pay.


    7.1. Payment Methods:

    Paypal : If you select this form of payment, you will be automatically transferred to the PayPal website. It is not necessary to have a Paypal account. If you already have a Paypal account, you will only have to log in.

    Payments for orders can be made by credit or debit card or through PayPal.
    Aitana Villa will never see the customer's credit card information, she will simply receive the payment and the details of the order to prepare it. For more information visit www.paypal.com, or contact us through the contact form.

        Card payment : You can make your payment with the following cards: Visa, Visa Electron, MasterCard and Maestro. Payment is made through the Shopify Payments payment platform. It is completely safe. Aitana Villa will never have access to your payment details.

          If you want the invoice corresponding to the payment, you can send us an e-mail to info@aitanavillaknits.com

          7.2. Transport:

          Once the payment is made, the shipment will be prepared. This process can take from 1 to 15 days depending on the product. In the case of pre-sale products, the shipment will be made on the date stipulated on the product page.

          GLS and Correos y Telégrafos are the transport companies that will make the deliveries. See more information in the Shipping and Returns section.

          Aitana Villa cannot be held responsible for shipping delays since this service is offered by third-party companies unrelated to the person responsible for this website. In situations, events or circumstances outside of this part, for example, in the event that the client is not available, transport delays, human, mechanical or technical errors, acts of nature, it is understood that Aitana Villamañán will be released of all responsibility.

          7.3. Shipping costs:

          Shipping costs are not included in the price of the products and will be shown to you before finalizing your purchase. See more information in the Shipping and Returns section

            8. RIGHT OF WITHDRAWAL

            In accordance with Law 7/1996, of January 15, on the regulation of retail trade and its reform (Law 1/2010, of March 1), and Directive 2011/83/UE, once the USER has contracted the service and/or CUSTOMER may withdraw from the purchase and request a refund of the amount paid within 14 days from the date of availability. Please read the information regarding returns in the section: Shipping & Returns


            This website makes the email address info@aitanavillaknits.com available to the USER and/or CLIENT so that they can establish contact, as well as express any questions or require assistance.


            Please take a moment to visit and carefully read our privacy policy at the following link: Privacy Policy
            Our website may use cookies, small data files that are generated on your computer to speed up browsing and guarantee the operation of some of our applications, which in any case, will require your prior acceptance. In addition, we inform you that you have the possibility of eliminating and preventing the generation of cookies by selecting the corresponding option in your browser program. However, keep in mind that disabling these elements can prevent the proper functioning of some websites in many cases.

            11. APPLICABLE LAW

            Purchases made at www.aitanavillaknits.com are subject to Spanish law. Any question, conflict or controversy that may arise in relation to the validity, interpretation, compliance and/or execution of these General Conditions and the existing relationship between the parties, they are expressly submitted to Spanish legislation and to the jurisdiction of the Courts. and Courts of Spain, expressly renouncing any other legislation or jurisdiction of their own, unless other different ones are imperatively determined by law.