Shipping & Returns

1. PREPARATION TIME:

Items in stock will be prepared for shipment within 3-7 business days. Pre-sale products will be prepared for shipment on the date indicated on the product page. Products that need to be dyed have a preparation period of 7-15 days. From that moment your order will be in the hands of the parcel company and you will be able to check its situation through the link that will come to you by email.

2. SHIPMENTS

Zone order amount Shipping costs Shipping method
Spain
(peninsula) 		up to €49.99 €3.70 Mail
Express 48h
from €50 FREE
Andorra
Balearics
Canary Islands*
Ceuta*
Melilla* 		up to €149.99 €6.50 Mail
from €150 FREE
Union
European 		up to €239.99 €15.50 Mail
from €240 FREE
Rest of the
World 		up to €449.99 €24.00 Mail
from €450 FREE

*The Canary Islands, Ceuta and Melilla are outside the customs territory of the EU, therefore they may be subject to taxes or tariffs. Aitana Villa will not assume or be responsible for such expenses.
Unfortunately, Aitana Villa does not have control over these costs nor can we offer information about it. The person who receives the order is responsible for all the costs mentioned above. Likewise, it is possible that the order is delayed for customs reasons.
The person placing the order must indicate their ID when placing the order as it is essential information to be able to process the shipment and to fill out the Customs documentation.

          *Aitana Villa cannot be held responsible for shipping delays since this service is offered by third-party companies unrelated to the person responsible for this website. In situations, events or circumstances outside of this part, for example, in the event that the client is not available, transport delays, human, mechanical or technical errors, acts of nature, it is understood that Aitana Villa will be released of all responsibility.

          3. RETURNS

          Return policy

          If you are not 100% satisfied with your purchase, you can return the merchandise in its original condition of sale (skeins with label and unwound). within 14 days after the delivery date.

          Remember to contact us before making the return through the contact form of our contact page or by sending an email to info@aitanavillaknits.com

          How to return the items

          1- Fill in the contact form of our contact page or send an email to info@aitanavillaknits.com.
          2- You will receive a response with instructions to make the return.
          3- Prepare the items to be returned. They must be returned unused, with the original labels, unwound, instructions for use, warranty and other labels and packaging and in their original packaging (shipping bag), or failing that, in a secure and waterproof packaging.

          If the returned items are not in a resalable condition, we will not be able to accept the return. The client must carry out a correct packaging that ensures its transport without damages, since the product is his responsibility until it reaches our facilities.
          we will return the amount of returned items once we have received them in a resalable condition. We normally issue refunds within 7 days of receiving your returned items.

          In the event that the product is in good condition for resale and there has been no error on the part of Aitana Villa, the amount paid will be refunded less shipping costs and return costs with the same payment method that was made. purchase or with a discount voucher.

          Aitana Villa will be in charge of managing the collection of the product to be returned and will assume its cost only in the event that the product is wrong or defective.

          Is there a problem with your order? Please contact us through the contact form of our contact page or by sending an email to info@aitanavillaknits.com. We are sorry for the inconvenience and will resolve the issue as soon as possible.

          Talleres de este trimestre